|
 Frequently Asked Questions
Click on any of the questions below to see the answers.
| How can I contact you for support when I need it? |
| You are provided with a dedicated email address which connects you to our technical department. We endeavour to respond by return, often dealing with your enquiry immediately. You are also assigned a project manager who you can also contact for assistance and advice. fileye is also fully documented. See the Auditing & Help page for more information. |
| fileye is web based, but where is it installed? |
| You can choose to install fileye on your own hardware and access it using your web browsers across your own network. Alternatively you can enlist the services of an Internet Service Provider (ISP) and have fileye hosted by them. Refer to the Technical page for more information. |
| Do I need to backup my fileye data? |
| Definitely yes. We suggest you backup your data at least daily (usually overnight). You should also ensure that you are able to restore the backup periodically. How to backup your data is fully documented in the online help. |
| Can I import my data into fileye? |
| We have written routines to allow you to import your data from spreadsheets. The routines are fully documented in the online help, and more can be found on the Data Import page. |
| Do I pay based upon the number of records? |
| No, you do not pay on a per record basis, and there is no limit to the number of records you can add into fileye. fileye is licensed based upon the number of users. |
| Can fileye cater for any type of IP? |
| Yes, and fileye is supplied pre-configured with all of the common Intellectual Property types. You are also able to add new types when you need them. |
| Can I store electronic documents against the case? |
| You can store electronic documents (of any type such as Word documents, spreadsheets, emails, pdf's, videos, sounds, logos etc.) against each Case and also against any Contact. See the Emailing & Document Storage page for more information. |
| Can I send emails from fileye? |
| Anywhere you see an email address, you can click on it and fileye will invoke your desktop email client. We have also written an extremely clever Microsoft Outlook addon which can automatically assign incoming and outgoing emails to the correct Case in fileye. See the Emailing & Document Storage page for more information. |
| Can I manage an Opposition case, even if the Trademark is not in fileye? |
| Even if you do not have the Trademark in fileye you can still enter basic details and link them to the "parent" case (i.e. the Opposition), such as the filing date and number, and country. If the Trademark is in fileye you can select it. This also applies for other types of relationships, such as Priority and Seniority. |
| Is fileye able to produce reports of my portfolio? |
| Yes, fileye is supplied with several useful reports, and you can even customize these and create as many of your own as you need. See the Reports, Schedules & Lists page for more information. |
| My Client wants to access his data. Can I let them? |
| fileye does allow you to grant access to your Clients. It is view only access, and when you configure the user you are able to restrict your Client's access so they can only see their portfolio. See the Client & View Access page for more information. |
| Am I entitled to new versions, and do I have to pay for them? |
| You are entitled to all new versions (and also to hot fixes - interim fixes) at no extra charge. We email you whenever a new version is available, and each is fully documented. |
| I want to add more fields and store more data, can I do that? |
| Yes as most of the various selection lists and fields within fileye can be accessed under the System Data area of fileye. You are able to add to the extensive options we provide, or even remove ones which you feel are not relevant. This means fileye can grow and change as you do. |
| Can I enter data in my own language, not just in English? |
| Yes you can. As well as being able to store data in Roman character sets, non-Roman (such as Cyrillic, Chinese, Hebrew etc.) character sets are also supported. |
| How much training do I need? |
| Very little! fileye is so simple to learn and use that for the vast majority of our users, we have never provided any form of training. However, if you do feel you would like some we offer 3 hours free of charge, and you are able to purchase additional training. |
| How long will it take me to configure fileye before I can use it? |
| fileye can be used as soon as it has been installed. fileye is delivered with enough pre-configured data to allow you to start adding contacts, cases and diaries immediately. Of course you are then able to customize it further if you wish. |
| Can I create different types of user? |
| fileye allows you to create and modify security profiles. Each user has a specific security profile assigned to them. The security profiles allow you to enable or disable view, modify, create and delete attributes to all areas of fileye. |
| Can I keep a track of changes being made by my users? |
| All changes made to your Case, Contact, Diary and System information are tracked and audited (including details of the user, the date and time and the changes made). See the Auditing & Help page for more information. |
| Can you assist me installing fileye? |
| The installation of fileye is a very straightforward process and one which as you would expect is fully documented. We are however pleased to assist with the physical installation of fileye if you require. |
| Can I suggest enhancements to fileye? |
| We actively encourage all fileye users to pass on any enhancements they feel would benefit fileye. Although we cannot promise to include all enhancements, we endeavour to include them where possible. |
| How often are new versions released? |
| Typically new versions are released 3-4 times annually. We also release hot fixes containing software corrections in between each revision. |
| How do I install a new version? |
| We email you whenever a new version or hot fix is available. A link in the email allows you to download the software, and complete upgrade notes take you through the installation wizard. The upgrade procedure is very simple. |
|
   Contact
Find out how fileye Intellectual Property docketing software can help your business by contacting us if you would like...
 a free and personal demonstration
to view the demonstration video
to discuss your requirements with us
 Subscribe
Subscribe to receive regular emails and other exclusive content. (* mandatory)
|
